Client needed 24 X 7 engineering and NOC services. Personnel needed to be experienced in Client’s switching and network technology. Client was not able to source qualified employees especially for after hours.
Teak Staffing identified a team that started with 5 personnel and grew to over 20 members. We identified numerous after hours tasks which the team could assist with including reducing fraud on Client’s network. Team started as Tier 1 Support and assisted with Tier 1-3 Support.
The company faced a critical issue with inaccurate target industry data, with 65% of their data being incorrect. This data inaccuracy severely impacted their targeted marketing strategies, leading to ineffective campaigns and reducing their ability to reach the intended audience efficiently. As a result, their marketing success rates suffered, and they struggled to achieve desired business growth in the competitive market.
Teak Staffing provided a solution by leveraging Salesforce for advanced data management and forming a specialized team of data analysts to address the inaccuracies in data faced by the client. This team meticulously systematically revised the data capturing process and reviewed, validated, and updated the data, removing any duplicates and outdated information. By implementing these enhancements, we achieved improved data accuracy, resulting in a 90% increase in marketing success. This enabled the company to reach the right audience effectively, optimize their marketing budget, and significantly boost engagement and conversions, ultimately supporting their business growth.
Our client, operating in a fast-paced industry, needed to provide 24/7 monitoring and customer service while reducing operational costs. Constant support and monitoring were essential for uninterrupted operations, yet budget constraints made it challenging to maintain round-the-clock coverage without compromising service quality.
Teak Staffing responded with a strategic hybrid approach that combined the client’s existing team with carefully selected Teak Staffing personnel to create a cost-effective, 24/7 support model. We collaborated with the client to assess their in-house team’s strengths, skills, and availability. Then, we strategically complemented these capabilities with the expertise of additional Teak staff, optimizing coverage while minimizing expenses. This efficient team structure maintained seamless 24/7 operations, allowing the client to meet their budgetary goals without sacrificing service quality. The integration of RSS personnel enhanced productivity and provided consistent monitoring and customer service, delivering a continuous and reliable experience for end-users.
Service provider was enhancing various web and app services supporting their UCAAS platform. Client needed a cost efficient solution to test 7×24 due to global customer base.
Teak Staffing worked with client to identify goals. RSS quickly realized that client was unaware of complexities involved in supporting changes on the platform. RSS identified personnel and software to ensure existing customer’s positive experience, resulting in a decrease of customer support incidents.
Our client, a prominent technology enterprise, faced an urgent need for continuous 24/7 engineering and Network Operations Center (NOC) support. This required a dedicated team with expertise in the client’s specific switching and network technology. However, sourcing qualified personnel, especially for after-hours coverage, was a major challenge, jeopardizing the reliability of their round-the-clock network operations.
Teak Staffing responded by rapidly assembling a team, initially comprising five members and eventually growing to over 20 highly skilled professionals with extensive experience in the required network technology. This team provided seamless 24/7 support, ensuring optimal network performance during both regular and after-hours periods. As part of our solution, we not only managed daily operations but also enhanced network security by proactively implementing fraud reduction measures, thereby safeguarding the client’s infrastructure. Starting with Tier 1 Support, the team progressively expanded to manage Tier 1-3 Support, handling more complex issues as their expertise deepened. This comprehensive approach exceeded the client’s expectations by delivering both continuous support and added security, significantly enhancing network resilience and reliability.
Client wins a large project to assist Fortune 500 company provision new services to over 1500 new locations. Target is to complete work in under 2 years.
Client wins a large project to assist Fortune 500 company provision new services to over 1500 new locations. Target is to complete work in under 2 years.
Our client faced an urgent need to expand their development team with SQL developers skilled in telecom to address a mounting backlog of work. This wasn’t just about adding extra hands; it required specialized expertise in telecom, allowing new team members to ramp up quickly and efficiently manage the backlog. The time-sensitive nature of this need made it essential to recruit the right talent without delay.
Teak Staffing provided a comprehensive solution by combining targeted recruitment with strategic work hour allocation. First, we quickly identified and recruited SQL developers who possessed the critical telecom background, ensuring they were equipped to manage the workload efficiently. This expedited recruitment process was key to meeting the client’s pressing needs. Additionally, we optimized work hour schedules by scattering them to maximize support availability for internal users. This flexible scheduling approach enhanced resource utilization and ensured the SQL development team provided timely and effective support.
Customer was facing issues with their accounting and billing systems and processes that substantially increased Accounts Payable, Accounts Receivable, Day Sales. Additionally they were challenged in finding qualified candidates to help transform their accounting and billing dept.
Teak Staffing identified experienced resources with minimum 10 years of US GAAP accounting experience and advanced knowledge of accounting systems such as Quickbooks, Sage andGreat Plains. The new Accounting team was able to improve the bill run time by 7 days and vendor audit time by 13 days within 60 days of creating the new team
Client had outgrown current admin support of their CRM.
Teak Staffing identified 2 candidates with advanced CRM skills setting up reporting, dashboards, complex cell calculation and API integration with other systems. Candidates were Salesforce Admin Certified.
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